WHY DO THE READERS CHARGE DIFFERENT PRICES?
As all of our readers are individual merchants they have the ability to set what they wish to charge, there are three price bands they can choose from, 75p per minute, £1 per minute and £1.50 per minute. Those choosing the £1 or £1.50 per minute pricing are only available by credits or credit/debit card.
HOW DO I KNOW HOW MUCH THE READER CHARGES PER MINUTE?
To find out how much a reader charges click through to the profile and underneath the telephone number you will see how much the reader charges for a reading.
WHY CAN’T I SPEAK TO ALL OF THE READERS USING THE PREMIUM RATE SERVICE?
Some readers only charge by credit, debit card or paypal payment. Please click on their profile and scroll down and see if they have the premium rate option.
HOW CAN I PAY FOR A READING IF I DON’T WANT TO USE MY CREDIT/DEBIT CARD?
You can buy credits using your PayPal account or you can pay on your telephone bill by premium rate service (PRS). However, please note not all readers are available using PRS, click on the readers profile to see if this option is available.
CAN I PAY FOR A CALL FOR MY FRIEND?
Yes, you can buy credits through the PayPal service and allocate your friends telephone number instead of yours to make call from.
WHY DOES THE CALL ‘DROP’ OR CUT OFF IN THE MIDDLE OF A READING?
Unfortunately this does sometimes happen but it is generally because a mobile phone has gone out of network coverage, If this happens please contact customer services.
WHY DID I GET PUT THROUGH TO THE WRONG READER?
The website is a live site and the profile cards move around as readers come on and offline, available, in consultation and unavailable so when you have clicked the ‘Call Me’ or ‘Queue Me’ buttons please make sure you read the confirmation carefully to make sure have clicked on your chosen reader before going ahead.
WHY DID THE READER GO THROUGH TO MY VOICEMAIL?
If we called you back and your line was either engaged, not answered or was out of reception range (with mobile phones) then it may be that our reader ends up connected to your voicemail. As you were not connected to your chosen reader your card will have only been authorised and NOT charged.
THE LINE QUALITY WAS BAD, CAN I HAVE A REFUND?
It’s important to hang up as soon as you’re not happy with the line quality and then contact customer services; we can then listen to the call and make a decision.