Changes to our IM Chat service
We have changed how our IM Chat system works, you now have to login to use the service, this is to bring in some service enhancements we think you might like!
Read back your IM Chats
You can read back any of the chats that you have made in the last month, most chats are available straight away after your chat session has ended, you can also download your chats to keep forever. If you can’t see your chat in your profile please contact customer services.
Keep your unused credits
Your credits will now be stored in your account against your email address, this means that any unused credits are now easily used on another chat with any of your favourite readers.
Link your phone credits to use for IM Chat
If you have any phone numbers listed in your account you can use any credits you have purchased for phone calls on IM chat without having to link the credits across each time, just one verification in the ‘My Phone Numbers’ section of your account and your credits are useable straight away.